Service disruptions due to situation in Ukraine
Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.
COVID-19 update: while we strive to ship out every order in 2-3 business days, please note there may be minor delays.
We are proud to offer free express worldwide shipping on orders over USD150 (JPY15,000).
We use world-class courier companies like EMS, FedEx, and DHL to ship products.
We strive to ship from our warehouse within 2 to 3 business days of receiving an order and it normally takes 2 to 3 days for an order to reach most East Asian countries and North America, and 4 to 7 days for other parts of the world. Please note that the estimated dispatch date for the hemming product is 3-7 days after your order.
We ship on a DDP (Delivery Duty Paid) basis, which means that all customs duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at [email protected]. You can also chat with us live or leave us your email and a message in the “Chat with us” button found at the bottom right-hand side of the page.
Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees. We will do our best to assist you with any customs issues. Just reach out to us! For more information please refer to our Terms and Conditions.
COUNTRY SHIPPING RESTRICTIONS
We regret to inform our customers that Momotaro Jeans Webstore is unable to ship to the countries below at this time.
- North Korea
- Sudan/South Sudan